Cyber Security

computer monitor with strings of ones and zeros across it


Computer-related crimes affecting consumers are frequently in the news. We want to make sure our customers have the information they need to steer clear of fraudsters.

Use the strongest method available to log into financial accounts. Create “strong” passwords that are hard to guess, change them regularly, and try not to use the same passwords or PINS for several accounts.

Understand Internet safety features. Make sure you are logged out of financial accounts once transactions are completed. Also, check the authenticity of websites and that they are encrypted. One way is to look for the (symbol) and that the URL begins with “https://...”.

Be suspicious of unsolicited emails asking you to click on a link, download an attachment, or provide account information.Your safest strategy is to ignore unsolicited request, no matter how legitimate or enticing they appear.

Cybercriminals are good at creating fake emails that look legitimate. It’s easy for them to copy the logo of a reputable company or organization into a phishing email. Your safest strategy is to ignore unsolicited requests, no matter how legitimate or enticing they appear

Don’t give out personal information, including account numbers and passwords, over the phone.A safe strategy is to ignore unsolicited requests for information, no matter how legitimate they appear.

Be careful where and how you connect to the Internet.A public computer, such as at a hotel business center or public library, and free Wi-Fi networks are not necessarily secure. Only access the Internet for financial purposes using personal laptop or mobile devices.

Report suspicious activity.Report the incident to you local police so there is a record of the incident. If you are in a public setting immediately inform a management representative so they may contact their IT department.

Be careful when using social networking sites.Cyber criminals use social networking sites to gather details about individuals, such as their place or date of birth, a pet’s name, their mother’s maiden name, and other information that can help them figure out passwords - or how to reset them.

Take precautions with your tablet or smartphone.Make sure you enable the “time-out” or “autolock” feature that secures your mobile device when it is left unused for a certain period of time. Research any app before downloading it.

Include children in cybersecurity planning and discussions.Talk with your child about being safe online, including the risks of sharing personal information with people they don’t know, and make sure the devices they use to connect to the Internet have up-to-date security.

Contact Us

Heritage Community Bank
PO Box 428
Greeneville, TN 37744
Phone: (423) 636-5000
Lost/Stolen Card: (800) 500-1044